---
title: Troubleshooting & Support | SchoolPix Knowledge Base
description: Troubleshooting tips for all types of ordering and general FAQ
---
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1. [SchoolPix Knowledge Base](https://help.schoolpix.com.au/kb)
2. [Troubleshooting & Support](https://help.schoolpix.com.au/kb/troubleshooting-support)
# Troubleshooting & Support
Troubleshooting tips for all types of ordering and general FAQ
- [SchoolPix Terms and Conditions](https://help.schoolpix.com.au/kb/schoolpix-terms-and-conditions-for-ordering)
- [Where are my child’s photos stored, and how are they used?](https://help.schoolpix.com.au/kb/where-are-my-childs-photos-stored-and-how-are-they-used)
- [How does SchoolPix protect my personal information?](https://help.schoolpix.com.au/kb/how-does-schoolpix-protect-my-personal-information)
- [Do your photographers have working with children checks?](https://help.schoolpix.com.au/kb/do-your-photographers-have-working-with-children-checks)
- [Where do I find the prices of the photo packages?](https://help.schoolpix.com.au/kb/where-do-i-find-the-prices-of-the-photo-packages)
- [I need to confirm my order or verify I placed an order ~ how can I do this?](https://help.schoolpix.com.au/kb/i)
- [I want to let my family and friends order- how can I do that?](https://help.schoolpix.com.au/kb/i-want-to-let-my-family-and-friends-order-how-can-i-do-that)
- [If my pack includes a calendar - is only the current year provided?](https://help.schoolpix.com.au/kb/if-my-pack-includes-a-calendar-is-only-the-current-year-provided)
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## Preschool Orders
- [How do I know when my preschool printed photo order is coming?](https://help.schoolpix.com.au/kb/how-do-i-know-when-my-preschool-printed-photo-order-is-coming)
- [Where are my child's photos stored?](https://help.schoolpix.com.au/kb/where-are-my-childs-photos-stored)
- [What style of group photo will my preschool child have in their pack?](https://help.schoolpix.com.au/kb/what-style-of-group-photo-will-my-preschool-child-have-in-their-pack)
- [What happens to the photos on the camera or memory card?](https://help.schoolpix.com.au/kb/what-happens-to-the-photos-on-the-camera-or-memory-card)
- [Can I get a refund on my preschool digital purchase?](https://help.schoolpix.com.au/kb/can-i-get-a-refund-on-my-preschool-digital-purcahse)
- [Can I have editing done on my preschool activity photos?](https://help.schoolpix.com.au/kb/can-i-have-editing-done-on-my-preschool-activity-photos)
- [Ordering digital images for my preschool child - how big are the files?](https://help.schoolpix.com.au/kb/ordering-digital-images-for-my-preschool-child-how-big-are-the-files)
- [What are my payment options for preschool ordering?](https://help.schoolpix.com.au/kb/what-are-my-payment-options-for-preschool-ordering)
- [Can I swap the style of printed photo sheets in the pack?](https://help.schoolpix.com.au/kb/can-i-swap-the-style-of-printed-photo-sheets-in-the-pack)
- [Do I need to create multiple activity books if my pack includes more than one?](https://help.schoolpix.com.au/kb/do-i-need-to-create-multiple-activity-books-if-my-pack-includes-more-than-one)
- [How do I create a printed photo pack?](https://help.schoolpix.com.au/kb/how-do-i-create-a-printed-photo-pack)
- [I purchased an Early Bird Family Treasures Pack - when do I select the photos?](https://help.schoolpix.com.au/kb/i-purchased-an-early-bird-family-treasures-pack-when-do-i-select-the-photos)
- [Do I have to use my Super Saver Pass discount code on the Family Treasures Pack?](https://help.schoolpix.com.au/kb/what-question-is-your-article-answering-do-i-have-to-use-my-super-saver-pass-discount-code-on-the-family-treasures-pack)
- [What packs and passes are available post- photography for my preschool child?](https://help.schoolpix.com.au/kb/what-packs-and-passes-are-available-post-photography-for-my-preschool-child)
- [If I order a calendar in my preschool pack - what format will it be?](https://help.schoolpix.com.au/kb/if-i-order-a-calendar-in-my-preschool-pack-what-format-will-it-be)
- [How do I change a photo when ordering for my preschool child?](https://help.schoolpix.com.au/kb/how-do-i-change-a-photo-when-ordering-for-my-preschool-child)
- [What size are the prints in the preschool packs?](https://help.schoolpix.com.au/kb/what-size-are-the-prints-in-the-preschool-packs)
- [Why isn't the group photo included in the digital pass, or available in my child's gallery to see?](https://help.schoolpix.com.au/kb/why-isnt-the-group-photo-included-in-the-digital-pass)
- [What do I do if I can't find my order flyer for my preschool child?](https://help.schoolpix.com.au/kb/what-do-i-do-if-i-cant-find-my-order-flyer)
- [I need a code to access the images of my preschool child - where is this?](https://help.schoolpix.com.au/kb/i-need-a-code-to-access-the-images-of-my-child-where-is-this)
- [My preschool childs name is not spelt correctly- how do i change it?](https://help.schoolpix.com.au/kb/my-childs-name-is-not-spelt-correctly-how-do-i-change-it)
- [My kinder child's name has been printed wrong on my photo order- how do I get this fixed now?](https://help.schoolpix.com.au/kb/my-kinder-childs-name-has-been-printed-wrong-on-my-photo-order-how-do-i-get-this-fixed-now)
- [I'm having issues ordering online- its not working.](https://help.schoolpix.com.au/kb/im-having-issues-ordering-online-its-not-working)
- [I tried to order online, but the system won't let me order?](https://help.schoolpix.com.au/kb/i-tried-to-order-online-but-the-system-wont-let-me-order)
- [I didn't enter the correct delivery address for my order- how can I change it?](https://help.schoolpix.com.au/kb/i-didnt-enter-the-correct-delivery-address-for-my-order-how-can-i-change-it)
- [What is the standard delivery time for my preschool order?](https://help.schoolpix.com.au/kb/what-are-the-standard-delivery-times)
- [My kinder order has not arrived? OR it has arrived and is incorrect, what do I do now?](https://help.schoolpix.com.au/kb/my-kinder-order-has-not-arrived-or-it-has-arrived-and-is-incorrect-what-do-i-do-now)
- [I ordered kinder photos and am not happy with them, how do I get a refund?](https://help.schoolpix.com.au/kb/i-ordered-kinder-photos-and-am-not-happy-with-them-how-do-i-get-a-refund)
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## School Orders
- [Where is my delivery of school photos? I selected standard shipping for my purchase.](https://help.schoolpix.com.au/kb/where-is-my-delivery-of-school-photos-i-selected-standard-shipping-for-my-purchase)
- [How can I log in to my SchoolPix ordering account?](https://help.schoolpix.com.au/kb/how-can-i-log-in-to-my-schoolpix-ordering-account)
- [How to order the graduation photo for my school child?](https://help.schoolpix.com.au/kb/how-to-order-the-graduation-photo-for-my-child)
- [What size are the school photo prints in my package?](https://help.schoolpix.com.au/kb/what-size-are-the-school-photo-prints-in-my-package)
- [How do I create an online account to order school photos?](https://help.schoolpix.com.au/kb/how-do-i-create-an-online-account-to-order-school-photos)
- [Information for separated families](https://help.schoolpix.com.au/kb/information-for-separated-families)
- [Can I change the email address on my schoolpix account?](https://help.schoolpix.com.au/kb/i-need-to-change-the-email-address-on-my-schoolpix-account)
- [How do I locate my school photo ordering history?](https://help.schoolpix.com.au/kb/how-do-i-locate-my-order-history)
- [I didn't get my sibling photo order- what do I do now?](https://help.schoolpix.com.au/kb/i-didnt-get-my-sibling-photo-order-what-do-i-do-now)
- [I did not get my school photo order? What do I do now?](https://help.schoolpix.com.au/kb/i-did-not-get-my-photo-order-what-do-i-do-now)
- [The school photo order delivery is incorrect, I didn't get what I ordered. My delivery never arrived? What do I do now?](https://help.schoolpix.com.au/kb/the-photo-delivery-is-incorrect-i-didnt-get-what-i-ordered-what-do-i-do-now)
- [Why do I see different prices for the same product when ordering?](https://help.schoolpix.com.au/kb/why-do-i-see-different-prices-for-the-same-product-when-ordering)
- [Lost Your Order Flyer? You can still order school photos online](https://help.schoolpix.com.au/kb/ive-lost-my-order-form-and-want-to-order-online-what-do-i-do)
- [Can I get editing done on my child's school portrait image OR kinder activity photos?](https://help.schoolpix.com.au/kb/can-i-get-photoshopping-or-editing-done-on-my-childs-image)
- [I need to reorder from previous years, How can I do this?](https://help.schoolpix.com.au/kb/i-have-lost-all-my-photos-due-to-a-weather-event)
- [My school child's name has been printed wrong in my photo pack- what do I do to get this fixed?](https://help.schoolpix.com.au/kb/my-school-childs-name-has-been-printed-wrong-in-my-photo-pack-what-do-i-do-to-get-this-fixed)
- [What are my delivery options when ordering school photos?](https://help.schoolpix.com.au/kb/what-are-my-delivery-options-when-ordering-school-photos)
- [I am not happy with the school photo package I have received- What can I do about this?](https://help.schoolpix.com.au/kb/i-am-not-happy-with-the-photo-package-i-have-received-what-can-i-do-about-this)
- [My order has arrived at my house - but it was damaged in delivery - what do I do now?](https://help.schoolpix.com.au/kb/my-order-has-arrived-at-my-house-but-it-was-damaged-by-the-delivery-what-do-i-do-now)
- [How do I get my tax invoice?](https://help.schoolpix.com.au/kb/how-do-i-get-my-tax-invoice)
- [I want to give feedback on the purchased school products I have received. Where should I go?](https://help.schoolpix.com.au/kb/i-want-to-give-feedback-on-the-products-and-service-i-have-received-where-should-i-go)
See less ▼
- [School Ordering](https://help.schoolpix.com.au/kb/school-ordering#main-content)
- [Online Ordering](https://help.schoolpix.com.au/kb/school-ordering#online-ordering)
- [Preschool Ordering](https://help.schoolpix.com.au/kb/preschool-ordering#main-content)
- [Ordering Online](https://help.schoolpix.com.au/kb/preschool-ordering#ordering-online)
- [Troubleshooting & Support](https://help.schoolpix.com.au/kb/troubleshooting-support#main-content)
- [Preschool Orders](https://help.schoolpix.com.au/kb/troubleshooting-support#preschool-orders)
- [School Orders](https://help.schoolpix.com.au/kb/troubleshooting-support#school-orders)
- [School Photo Day](https://help.schoolpix.com.au/kb/school-photo-day)
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