Troubleshooting & Support
Troubleshooting tips for all types of ordering and general FAQ
- Do your photographers have working with children checks?
- Where do I find the prices of the photo packages?
- I want to let my family and friends order- how can I do that?
- If my pack includes a calendar - is only the current year provided?
Preschool Orders
- Why isn't the group photo included in the digital pass?
- What packs and passes are available post- photography for my preschool child?
- Do I have to use my Super Saver Pass discount code on the Family Treasures Pack?
- I purchased an Early Bird Family Treasures Pack - when do I select the photos?
- Do I need to create multiple activity books if my pack includes more than one?
- What are my payment options for preschool ordering?
- What size are the prints in the preschool packs?
- How do I change a photo when ordering for my preschool child?
- If I order a calendar in my preschool pack - what format will it be?
- How do I create a printed photo pack?
- Can I swap the style of printed photo sheets in the pack?
- How do I view my child's preschool photos without registering or purchasing an early bird offer?
- What do I do if I can't find my order flyer?
- I need a code to access the images of my preschool child - where is this?
- My preschool childs name is not spelt correctly- how do i change it?
- My kinder child's name has been printed wrong on my photo order- how do I get this fixed now?
- I'm having issues ordering online- its not working.
- I tried to order online, but the system won't let me order?
- I didn't enter the correct delivery address for my order- how can I change it?
- What is the standard delivery time for my preschool order?
- My kinder order has not arrived? OR it has arrived and is incorrect, what do I do now?
- I ordered kinder photos and am not happy with them, how do I get a refund?
School Orders
- How do I create an online account to order school photos?
- Where is my delivery of school photos? I selected standard shipping for my purchase.
- Information for separated families
- Can I change the email address on my schoolpix account?
- How do I locate my school photo ordering history?
- I didn't get my sibling photo order- what do I do now?
- I did not get my school photo order? What do I do now?
- The school photo order delivery is incorrect, I didn't get what I ordered. What do I do now?
- Why do I see different prices for the same product when ordering?
- Lost Your Order Flyer? You can still order school photos online
- Can I get editing done on my child's school portrait image?
- I need to reorder from previous years, How can I do this?
- My school child's name has been printed wrong in my photo pack- what do I do to get this fixed?
- What are my delivery options when ordering school photos?
- I am not happy with the school photo package I have received- What can I do about this?
- My order has arrived at my house - but it was damaged in delivery - what do I do now?
- How do I get my tax invoice?
- I want to give feedback on the purchased school products I have received. Where should I go?