---
title: I am not happy with the school photo package I have received- What can I do about this?
description: Not happy with my photos
---
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# I am not happy with the school photo package I have received- What can I do about this?
SchoolPix strives to ensure our customers are 100% satisfied.
We only deliver photographs we consider to be of the highest printing standard and meet our printing quality control checks.
*Please note, SchoolPix is not responsible for any marks or stains on student uniforms.*
Please contact our Customer Care Team on 1300 766 055 or via email at help@schoolpix.com.au to discuss your concerns.
*SchoolPix reminds you that there is zero tolerance for aggressive or abusive behaviors toward our team - we are here to help.*
They may be able to offer an alternative image, and request the return of the original order for a replacement pack on your behalf with our Lab.
Or they may suggest you attend an appointment for a retake during the school holidays at our temporary studio space in Hallam.
Further information here - [Help Page Holiday Appointment Offers](https://help.schoolpix.com.au/kb/my-school-child-was-absent-how-can-i-still-get-a-school-portrait?hsLang=en-au)
Alternatively, if there are no suitable options to provide as a replacement for the portrait of your child, we may be able to provide a partial refund.
You may be requested to return the pack for this.
As per the details on the website, download files are non- refundable once you have accessed them.
*Please note, refund requests must be made within three months of delivery and are at the discretion of the Customer Care Team on a case-by-case basis.*
- [School Ordering](https://help.schoolpix.com.au/kb/school-ordering?hsLang=en-au#main-content)
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- [Preschool Ordering](https://help.schoolpix.com.au/kb/preschool-ordering?hsLang=en-au#main-content)
- [Ordering Online](https://help.schoolpix.com.au/kb/preschool-ordering?hsLang=en-au#ordering-online)
- [Troubleshooting & Support](https://help.schoolpix.com.au/kb/troubleshooting-support?hsLang=en-au#main-content)
- [Preschool Orders](https://help.schoolpix.com.au/kb/troubleshooting-support?hsLang=en-au#preschool-orders)
- [School Orders](https://help.schoolpix.com.au/kb/troubleshooting-support?hsLang=en-au#school-orders)
- [School Photo Day](https://help.schoolpix.com.au/kb/school-photo-day?hsLang=en-au)
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