I purchased a school digital download, how do I get it?

Once your order is in its final stages of being ready within our lab and warehouse, the digital download notification email will be automatically released.

This notification will arrive in your inbox with a secure link ~please check your junk or spam folders for this!

Our IT department recommends using a computer to view and save the image for your keepsake.

If you have placed your order using the student search function online, as per the on screen information, you will not receive any email to access the download.  This is part of the encoding & security checks within our systems.

These processes and procedures are not able to be overridden.

When you get your school photo order, the enclosed front sheet/ cover page will also have the download information details alongside a QR code for you to access the image.

Schoolpix is not responsible for the quality of prints outside our lab.

If you choose to print the file at a retail store or a home printer. As we can not account for the maintenance or upkeep of these machines, nor the calibration for our files.

Our IT department recommends you save the download within the year of purchase to avoid having to reorder the file at a later date.

Please note: as per the SchoolPix website and ordering information- the digital download is the child's portrait photo only (and sibling photo when ordered) and does not include any group photos.

For further T&C please refer to https://digital.schoolpix.com.au/

Once you have agreed to the terms and conditions for access to the download image - these are nonrefundable.