Why did I not receive my video reel?

If you purchased any Early Bird Product and opted in to receive the Bonus Video Reel but didn’t receive it,  we suggest you try the below troubleshooting steps:

1. Check the receipt emailed to you when you completed your order.  If you opted in to receive the Video Reel, it will be listed there.
2. Check that your WhatsApp is up-to-date.
3. Check that you provided the correct phone number.
4. If you require further assistance, contact Customer Care, they can help you - you can reach out via email to help@schoolpix.com.au OR via phone at 1300 766 055
   
   

The Bonus Video Reel is included exclusively with any Early Bird Product purchase.

It is not available to those who only pre-register or to purchase as a separate product.