Where is my delivery of school photos? I selected standard shipping for my purchase.

Australia Post delivery drivers will not always leave a collection card- their processes changed back in October 2024.

If at the point of check out from your SchoolPix ordering account - you opted for standard post (please refer to your reciept in your email inbox) you should be aware that the way your order arrives to your nominated address may have now changed from previous years.

If you are a registered user of the MyPost App ~ you will now receive delivery notifications electronically. There will no longer be a collection card issued for you. Please refer to your notifications for the 'end date' listed, which is the final holding date before your order will be returned as uncollected.

If however you are not a MyPost user - at this stage the delivery driver with Australia Post should be leaving you the standard collection card to pick up your order before the holding date listed.

Failure to collect by that date will result in the order being returned to our warehouse as 'uncollected' or 'undelivered'

In the event your order is returned to our warehouse, one of our customer care team will reach out to you for an alternative postal address to reissue your delivery to, as soon as possible.

For further information please refer to the Australia Post website:

Australia Post Website- missed deliveries