If you proceeded to order and finalised your payment without checking the name of your child as per the order flyer and on the online ordering platform – this is how the name is produced for our products.
Schools issue their enrolment names to our office at the time of booking photography with SchoolPix each year.
Your child’s original order flyer will have the name printed on it, your online receipt will also have your child’s name listed as per the information from your school.
If you did not contact your school office to request the change in name, SchoolPix are not authorised to do this.
You will need to contact your school office administrator or business manager to advise of the error. They will follow the necessary steps to make the change with our office.
If you wish to order a new pack of photos for your child, once the school has contacted our office to make the official change request with our office team – you can simply log back into your schoolpix account to place a new order.
If you require any assistance to complete the new order, please contact our customer care team via the live chat platform OR via email at help@schoolpix.com.au