Have you checked your credit card statement to confirm your order was submitted? Be sure to check the payment definitely went through.
Have you located your online receipt via your email inbox? It will help our customer care team to better assist you if you have this information handy.
This will also show you the summary of the confirmed order you paid for.
You can make contact with our office via our online chat option on the SchoolPix website, call our customer care team on 1300 766 055, or email through firstname.lastname@example.org