If you proceeded to order and finalised your payment without checking the name of your child as per the order flyer and on the online ordering platform – this is how the name is produced for our products.
Kindergartens issue their enrolment names to our office at the time of booking photography with SchoolPix each year.
Your child’s original order flyer will have the name printed on it, your online ordering screen also advised that if your child’s name was wrong stop & not complete your order.
Your online receipt which was emailed to you at the time of payment has the name as confirmed per your order.
SchoolPix is not authorised to change, remove or alter names without written authorisation from your kindergarten director.
You will need to contact your kindergarten teacher OR director to advise of the error. They will follow the necessary steps required to make the change with our office.
If you wish to order a new pack of photos for your child, once the kindergarten has contacted our office to make the official change request with our office team – you can simply go back to the ordering site using your child’s unique ID code to order again online.
Queries or concerns regarding a child’s name must be directed to the kindergarten in the first instance. If however, you require further assistance – please use the online live chat with our customer care team OR contact us via email at help@schoolpix.com.au