--- title: I can't pay before school photo day- what should I do? description: cant prepay my school photo order --- [Skip to content](https://help.schoolpix.com.au/kb/i-cant-pay-on-photo-day-what-should-i-do#main-content) [Contact Us](https://help.schoolpix.com.au/kb/kb-tickets/new?hsLang=en-au) ![logo](https://help.schoolpix.com.au/hs-fs/hubfs/logo%20condensed.png?width=252&height=100&name=logo%20condensed.png) Open main navigation Close main navigation - [Contact Us](https://help.schoolpix.com.au/kb/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [SchoolPix Knowledge Base](https://help.schoolpix.com.au/kb?hsLang=en-au) 2. [School Ordering](https://help.schoolpix.com.au/kb/school-ordering?hsLang=en-au) # I can't pay before school photo day- what should I do? The only order that will need to be prepaid is a sibling photo. Without a prepaid order for this, SchoolPix does not guarantee a sibling photo will be taken. If you are experiencing difficulties in payment prior to photo day you can contact our customer care team to ensure a sibling photo is requested to be taken - you can then call to pay at a later date. Remember you have three working days *after* school photography takes place to order online, with free delivery of your order back to the school.   Orders placed after the three days will automatically incur a handling and postage fee - for direct delivery to your nominated address when ready.   If you have any questions, simply call our Customer Care Team 1300 766 055 or email help@schoolpix.com.au   - [School Ordering](https://help.schoolpix.com.au/kb/school-ordering?hsLang=en-au#main-content) - [Online Ordering](https://help.schoolpix.com.au/kb/school-ordering?hsLang=en-au#online-ordering) - [Preschool Ordering](https://help.schoolpix.com.au/kb/preschool-ordering?hsLang=en-au#main-content) - [Ordering Online](https://help.schoolpix.com.au/kb/preschool-ordering?hsLang=en-au#ordering-online) - [Troubleshooting & Support](https://help.schoolpix.com.au/kb/troubleshooting-support?hsLang=en-au#main-content) - [Preschool Orders](https://help.schoolpix.com.au/kb/troubleshooting-support?hsLang=en-au#preschool-orders) - [School Orders](https://help.schoolpix.com.au/kb/troubleshooting-support?hsLang=en-au#school-orders) - [School Photo Day](https://help.schoolpix.com.au/kb/school-photo-day?hsLang=en-au) [![!SchoolPix - LOGO - Head full size](https://help.schoolpix.com.au/hs-fs/hubfs/!SchoolPix%20-%20LOGO%20-%20Head%20full%20size.png?width=65&height=65&name=!SchoolPix%20-%20LOGO%20-%20Head%20full%20size.png "!SchoolPix - LOGO - Head full size")](http://schoolpix.com.au) [mailto:help@schoolpix.com.au](mailto:help@schoolpix.com.au) Copyright © 2024, SchoolPix