I need to confirm my order or verify I placed an order ~ how can I do this?

SchoolPix values privacy and is committed to protecting the students we photograph alongside your customer account profile.

When you need to contact us about your online account or an order ~ as per our security and verification processes we will need to establish that you are the listed, registered account holder.

Our customer care team will request further details necessary to confirm your identity - this helps to protect your account and prevent unauthorised access.

When discussing accounts or ordering information SchoolPix will take reasonable steps to verify your identity matches the online account details before being able to access and confirm any student, school or order information.

Kindly note, our customer care team are not permitted to continue the conversation unless you are the authorised and registered account holder listed.

Should you be enquiring on behalf of the account holder - the registered person must submit in writing their details pertaining to their account and order, and include authority to SchoolPix to search and/ or discuss their order with another named person.

For further assistance, please contact our customer care team at help@schoolpix.com.au

 SchoolPix has zero tolerance for aggressive or abusive behaviour towards any team member.